Frequently asked Questions

Will the Tracker work as soon as I remove it from the box?

We highly recommend that you fully charge your Tracker before using for the first time. When fully charged the power/charger green light will flash slowly. When turning the device on for the first time, you must switch it on either outside or next to a window. This is so that the device can establish its connection with the GPS. Then visit and Login to the Live tracking Panel. You will be asked to download Microsoft Silver light software. Download this software; You will have to reload the web page. Go back to the Live tracking Panel and enter your Device ID when prompted. You will now be taken directly to your Control Panel where you can live track and control your device.

Do I have to call I Track Direct Customer Service to activate my device?

No, Your device has already been activated you will just have to login to your account.

How long do the SMS and positions last?

The rate at which your positions and SMS credits are used, depends on which settings you have your device operating at. Your default setting is ‘send a position every 30 seconds’. You can change the interval at which your device reports in the Control Panel. If you change it to ‘report every 10 seconds’ your credit will not last as long. However if you change your setting to ‘report every 1 hour’ your positions will last much longer.

What happens when my SMS and positions credits have finished?

Simply e mail is at Tell us what you require and we can add it for you or purchase a separate Top up from us online at but don’t forget to tell us your tracker ID number which is the 6 figure number you are given for your specific tracker.

How do I add credit if we are situated outside of the UK?

The Top Up button on your control panel and on www.ItrackDirect.comallows you to add more SMS and positions credits to your device regardless of which country you live in.

Can I use the software on more than one computer?

Yes you can there are no restrictions. It is a web based software and you have unlimited use.

Can I track more than one device in my Control Panel?

Yes, you can view as many devices as you like in your control panel. You can actively see ALL of them on the same Login. Alternatively we can provide separate logins to suit your needs.

Does the Tracking device have a warranty and if I have a problem what is the procedure?

The tracker has a 12 month warranty from the date of purchase. If you do have a problem then you must contact customer services. If we cannot fix the problem and the warranty is valid, then we will dispatch a new unit to you after the return of the purchased unit.

What is the panic button, and how do I enable it?

To activate the Panic Alarm, press (and hold for 4 seconds) the button located on the front of the device above the LED panel. The device will instantly inform you of its location via SMS to your mobile phone and on the control panel (You need to ADD the mobile number in the ADMIN page). The panel will give an audible alert, show the device’s exact location and also have a visual warning signal.

How long does the battery last on the Tracker?

The Tracking device contains a rechargeable Lithium battery allowing you to track for up to 14 days. The endurance of the battery depends on which interval you set your device to send its data. The more data your device is sending, the quicker the battery will deplete.

How do I know when to charge my battery?

You can view battery strength at all times on the panel.. When your device sends an SMS you will have a report of the current battery power too. If you set your mobile phone number into the ADMIN page on the Panel you will get a low battery Alert to your phone.

Is the Tracker waterproof?

The Tracking device is water resistant to standard IPX6.

Will my Tracker work on holiday?

The Tracker will work 24/7 in most countries around the world, please consult our customer services for more information.

Can I track my Tracker indoors?

The device has restrictions under very extreme conditions. This does not mean that it will not give you a fresh position. Any GPS device has its limitations. If you are inside a room with no windows and a solid concrete roof obtaining a valid GPS position will be difficult. However, the Tracker has a very sensitive GPS receiver which allows the device to obtain a fix very quickly. The Tracker performs to a very high standard and it will give you fresh GPS positions in some buildings.

Do I require a special mobile phone to monitor my Tracker?

No, any mobile phone will allow you to instantly receive the full address details on where your device is. The SMS you receive will also indicate the time of the GPS position and the battery life. Simply call the Tracker from your mobile. After a few rings your call will be cut off and the message will be on its way to you. You will have much more access if you use a Smart Phone as you will be able to click on the link within the text message and your phones mapping will take you straight to the last GPS position.

Can I login to the tracker from the Iphone or IPad?

Yes. We have devised a special login for the Iphone as I phones do not use Silverlight mapping. We have included the instructions for this in our Download section which will give you Step by Step instructions on how to use it. This is exactly the same for an Ipad. You can simply connect to