A Different Case
Many companies install GPS Fleet Trackers in their vehicles for a variety of reasons. A scenario for fleet trackers not normally discussed is to prove an employee was at a work location for the time they were allocated to it. If the work the person is performing is not readily detectable or identifiable the customer may think it hadn’t been completed. If an electrician’s assistant replaces a cable in a hard to reach or see location the customer may not be sure the work was done. You can prove to your customer that you provided the service specified. You can even extend this to sending them the Vehicle Tracking Report.
Even More Justification for Fleet Trackers
Another benefit for using fleet trackers delivery or haulage vehicles. Some delivery companies give customers a temporary login to see the location of their delivery vehicle. The customer can log into the site and see the location of the vehicle as it makes it’s to to the destination in real-time. This cuts down or eliminates calls to the delivery agent for an update on their location. The drivers also benefit from customers knowing when they’ll arrive and being ready for the shipment. Take Delta UK Express for example who use fleet trackers to maximise their delivery times and blood delivery times.
Customer Service and Staying on Top
GPS Fleet Trackers are also used in many more positive ways. Dispatchers can deal with a call from a customer and see that the service vehicle is in heavy traffic and give this information to the client allowing them to deal and manage expectations. Saying “I don’t know where they are” or ” I’ll call the driver and ask where they are” just isn’t good enough these days. Customers want LIVE information. So being able to say the M40 has really slow traffic at the moment and they should arrive in approximately 1 hour will manage a customers expectations. Fleet Tracking from us has LIVE Traffic reporting in REAL TIME.
Time management for the Company employee is better as they are not having to call the driver and distract them from driving and potentially causing a serious incident. Using a Fleet Tracker in this way can only benefit the company.